HIPAA NOTICE OF PRIVACY PRACTICES FOR PAYTON CARES, LLC.
Effective date: September 28, 2022

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. REVIEW IT CAREFULLY.

The Health Insurance Portability and Accountability Act of 1996 (HIPAA) provides standards for how medical information should be used and disclosed by healthcare providers, health plans, and other covered entities.

Payton Cares, LLC provides coaching services directly but may also interact with health care services through its personnel as well as interactions with various care providers to deliver services. We provide each of our users with this information. Use of our website, coaching, other services, and/or account creation indicates to us that you acknowledge receipt of our HIPAA Notice.

By registering on our website or by using any of the services provided by Payton Cares, LLC, you accept the practices described in this Notice of Privacy Practices. If you do not agree to this Notice, please do not use the Site or our services.

IF YOU ARE UNDER 13 YEARS OF AGE OR RESIDE OUTSIDE OF THE UNITED STATES, PLEASE DO NOT USE OR ACCESS OUR SITE.

What information do we collect from users and how is it used?

Registration. Before using some of our services, we need you to register on our website and provide your name, email address, a password, and other personal details. We request this information for identification purposes, to communicate with you, and to improve the functioning of certain services. By providing us with your email address, you consent to receiving information from us through the email you provide us, including protected health information which is private to you and protected by HIPAA. For more information on the information we collect, you can also review our Terms of Use.

Forms. To fully use our offerings, you may need to fill out forms that ask for or contain personal information such as your name, contact information, health, and other personal information. By providing us with your phone number, you consent to receiving information from us by text or voicemail, including in the case of voicemail, protected health information.

Medical Records. In order for us to provide services, we may ask you for a description of your concerns that may be expressed as symptoms, medical history, lifestyle descriptions and information on the progress of your treatment from a provider. This information may be shared in person, or over the phone, or by email, or through our website. We may create and retain a record or records that contains the details of this information.

Correspondence. If you correspond with us via our website or via email or text or other electronic system, we may gather in a file specific to you the information that you submit.

Recordings. If you contact our care team by videoconference, phone or by email, we may record and retain copies of the interaction for, among other things, quality assurance and training purposes. If you access any apps or other services we offer, we may record your interactions with our software or our providers. We will inform you if we are recording your interactions with our coaches or care team or providers and, if you do not wish to be recorded, you can let the care team or coach know at that time.

Survey. We may send you surveys to collect your feedback on our coaching. Understanding your feedback is central to our mission of providing effective coaching and can help inform our approach.

We will store the above described information for as long as needed to provide our services, and as required to comply with our legal obligations (including those under HIPAA), resolve potential or actual disputes, improve the quality of our services, or enforce our agreements.

We may collect protected health information (“PHI”), which includes but may not be limited to your name, age, gender, contact information, problems you are seeking help for, and progress and outcomes of your coach, from you and will use or share it for the following purposes:

Coaching. We can use your PHI and may share it with other professionals or programs that are treating you, such as when you are referred to another mental health professional for further treatment. By using our services, you hereby explicitly consent to the sharing of information like your name, age, gender, problems you are seeking coaching for, including alcohol and substance use, care preferences, health plan coverage, and progress of your coaching with current and potential therapists to promote good outcomes.

Run our Organization. We can use and share your PHI to support our business operations, that is to run our organization, improve our offerings to clients, improve your care and the coordination of your care, and contact you when necessary, such as using your PHI to manage your treatment and services.

Billing and Payment. We may use and share your PHI to confirm eligibility for services and to ensure proper payment to providers. For example, we may request your information from your health plan or employer in order to confirm eligibility for services.

Other Uses. We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we’re complying with federal privacy law.

We may share information about you if we are compelled to respond to lawsuits or legal actions. We can share health information about you in response to a court or administrative order, or in response to a subpoena.

You have both the right and the choice to tell us to share your PHI with your family, close friends, or others involved in your care. If you are not able to tell us your preference, we may go ahead and share your information if we believe it is in your best interest.

We will never share your PHI, unless you give us written permission to, for marketing purposes, for sale of your information, and for any sharing of coaching notes. You may revoke or restrict the authorization to disclose your PHI for these purposes at any time.

What are your rights regarding your protected health information?

You have certain rights regarding protected health information that we maintain about you, including rights to:

• Get an electronic or paper copy of your record. You can ask to see or get an electronic or paper copy of your record and other health information we have about you. To request a copy of your records, send an email describing your request to admin@skabrams.com. We will provide a copy or a summary of your health information, usually within 30 days of your request. We may charge a reasonable fee.

• Ask us to correct your medical and other records. You can ask us to correct health or other information about you that you think is incorrect or incomplete. We may say “no” to your request, but we’ll tell you why in writing within 60 days.

• Request confidential communications. You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address. We will say, “yes” to all reasonable requests.

• Ask us to limit what we use or share. You can ask us not to use or share certain health information for treatment, payment, or our operations. We are not required to agree to your request, and we may say “no” if it would affect your care.

• Get a list of those with whom we’ve shared information. You can ask for a list of the times we’ve shared your health information for 6 years prior to the date you ask, who we shared it with, and why.

• Get a copy of this privacy notice. You can ask for a paper copy of this notice at any time, even if you have agreed to receive the notice electronically. We will provide you with a paper copy promptly.

• Choose someone to act for you. If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information. We will make sure the person has this authority and can act for you before we take any action.

• File a complaint if you feel your rights are violated. You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775. We will not retaliate against you for filing a complaint.

What are Payton Care's responsibilities with my information?

We are required by federal law (HIPAA) and state law to maintain the privacy and security of your protected health information. We will let you know promptly if a breach occurs that may have compromised the privacy or security of your protected health information. We must follow the duties and privacy practices described in this notice and give you a copy of it. We will not use or share your information other than as described here unless you tell us we can in writing. If you tell us we can, you may change your mind at any time. Let us know in writing if you change your mind.

How will I know about changes in the Notice of Privacy Practices?

We reserve the right to update this Notice of Privacy Practices from time to time. Please visit this page periodically so that you will be apprised of any changes. The policies indicated in this Notice will remain effective, even if you are no longer using our Site or services.

If you have questions, or need to reach us for any other reason, you may contact us at admin@paytoncares.com